FAQs
At theadairgroup.com, our passion is great service. You can quickly find answers to our most frequently asked questions below:
What is the best way to contact us?
The best way to contact us is by sending an email to info@theadairgroup.com
Please include your first and last name, as well as your order number if you have one.
One of our customer service representatives will get back to you shortly.
Our customer service hours are Monday- Friday, 9am-4pm EST
Please include your first and last name, as well as your order number if you have one.
One of our customer service representatives will get back to you shortly.
Our customer service hours are Monday- Friday, 9am-4pm EST
Can I order online?
Yes. This is the easiest and best way to order. Our inventory as well as special deals are updated online daily.
Do you sell to individuals?
Yes we do sell to individuals.
What are your prices?
Our prices vary from item to item. By clicking on the item you are interested in, it will show you the PIECE price of that item.
Will I be charged sales tax?
We are now required by law to collect sales tax on orders shipped to specific states. The appropriate sales tax will be assessed and added to your merchandise total if your order is shipping to any of the following states: Georgia, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maryland, Michigan, New Jersey, North Carolina, Ohio, Pennsylvania, Virginia. The sales tax for your order is based on state and local tax rates as well as the shipping and/or service location of your order.
Can I order by the piece (one shirt)?
Yes. Certain items can be purchased by the piece (i.e. Fleece and Tie Dye). However, other items must be purchased by the dozen. Each product page will tell you how that specific product can be purchased.
Can I order multiple sizes in one dozen?
No. Each dozen is one size only.
What is an irregular?
Irregulars are the best of the off-quality grades. Apparel factories call them irregulars, we call them values! These garments have very minor imperfections that are a normal result of the manufacturing process. (i.e. minor shade or spec issues). Most irregularities cannot be seen with the naked eye. Irregulars provide you the opportunity to purchase excellent merchandise at a fraction of the cost of first quality!
Can I order by color?
Yes. Certain items can be ordered by color while other items are sold assorted colors only. Please refer to each specific item to find out.
Would you make an exception if I want to purchase a large amount of shirts in one color?
We cannot make exceptions. We only sell the colors you see on our site. If you see the color is available as a stand alone color, we can sell it to you. If it's not available we can't. You cannot pick out a random color from the assorted color picture and request that specific color.
Do you offer screenprinting or embroidery services?
No. We only sell our shirts blank. However, all our shirts can be printed on.
Do your shirts come in plastic packaging?
No. We ship our shirts in a printers fold. This means that 12 shirts are bundled together. We take pride in packing our shirts in the most organized and best manner possible.
Are your shirts pre-shrunk?
Yes. Our shirts are pre-shrunk.
How soon will you ship my order?
When you order before 5:00 pm, Eastern Standard Time, your order will normally ship the next business day. Orders placed after 5:00 pm EST, or on Saturday and Sunday, will normally ship within 48 hours.
How long will it take for my order to arrive?
As soon as your order ships, we will email you a tracking number. You can then go to ups.com to track how long it will take for the order to arrive. Additionally, you can view a map of transit times on the terms page of our website.
Where will my order ship from?
Your order will ship from Atlanta, Georgia.
How much do you charge for shipping?
Once you have completed your order and proceed to the online checkout, your shipping charges will automatically be calculated. You will be able to see these shipping charges before you enter your payment information. We typically ship via UPS Ground.
Can I pick up my order at your facility?
No. We do not allow customers to pick up orders at our facility. All orders are shipped via UPS Ground.
Do you accept credit cards?
Yes. We accept Visa, MasterCard, American Express and Discover.
Do you ship out of the country?
No. We only ship domestically.
If an item is out of stock, how long before its available again?
This varies from item to item. The best thing to do is keep checking back on the website. We update the website daily, so if we have received a new item it will show up on the website immediately.