Shipping & Returns
Payments Options
We accept Visa, Mastercard, American Express and Discover. You can pay through our secure direct checkout or through PayPal.
Shipping
Orders are shipped via UPS Ground. However, if the order is large enough to put on a pallet (typically this would mean over 100 dozen) we will contact you to set up a truckload/LTL shipment. See UPS delivery map below for estimated delivery times:
Disclaimer for Incorrect Shipping Info
Customers are responsible for providing a correct shipping address. If you give us an undeliverable shipping address and your order is sent back to us, shipping charges are non-refundable. Additionally, you will be responsible for payment of any additional shipping charges to have your order resent to you.
Canada Customers
Please note that we no longer ship to Canada.
Returns
For any reason, any item can be returned to The Adair Group within 30 days of the original purchase date. All items must be new, unused and in original packaging. We cannot accept returns on decorated or washed garments under any circumstances. A full refund minus shipping charges will be issued as long as you meet our return policy requirements.
No merchandise will be accepted without a return authorization. Please call 1-800-537-4232 or email us at info@theadairgroup.com with the subject line "Return Authorization" to receive a return authorization number. Please be sure to include the following information:
1. Name
2. Order #
3. Items Returning
4. Reason for return
All return shipping costs must be prepaid by the party returning the merchandise.
Refund Method
Once we receive the returned item(s),our returns department will process the return within 3 business days. At this time, a refund will be applied to the customer's original method of payment (i.e. PayPal, Visa, MasterCard or Discover). Once the refund is applied, it typically takes 2-3 business days for the credit to appear on the customer's statement.
No merchandise will be accepted without a return authorization. Please call 1-800-537-4232 or email us at info@theadairgroup.com with the subject line "Return Authorization" to receive a return authorization number. Please be sure to include the following information:
1. Name
2. Order #
3. Items Returning
4. Reason for return
All return shipping costs must be prepaid by the party returning the merchandise.
Refund Method
Once we receive the returned item(s),our returns department will process the return within 3 business days. At this time, a refund will be applied to the customer's original method of payment (i.e. PayPal, Visa, MasterCard or Discover). Once the refund is applied, it typically takes 2-3 business days for the credit to appear on the customer's statement.
Claims for Defective or Incorrect Merchandise
If there is a problem with your order, please contact a customer service representative within 30 days of the original order date. While we do everything within our power to ensure that you receive the product(s) you ordered in the condition you expect, sometimes mistakes and accidents happen. We will do our best to ensure that the issue is resolved to your satisfaction. A return shipping label will be emailed to you and replacements will be shipped at no additional cost. Or if you prefer, a refund will be issued.
Restocking Fee
We do not charge a restocking fee for returned merchandise.
Pricing
Prices are subject to change without any notice.
Minimums
There is currently no dollar amount minimum per order. Some items must be purchased by the dozen.