Returns
Eligible items can be returned within 30 days, subject to return authorization and policy requirements.
Returns Policy
For any reason, any item can be returned within 30 days of the original purchase date. All items must be new, unused, and in original packaging. We cannot accept returns on decorated or washed garments under any circumstances. A full refund minus shipping charges will be issued as long as you meet our return policy requirements.
Return Authorization
No merchandise will be accepted without a return authorization. Please email info@theadairgroup.com with the subject line Return Authorization to receive a return authorization number.
Please include the following information:
Name
Order number
Items being returned
Reason for return
All return shipping costs must be prepaid by the party returning the merchandise.
Refund Method
Once we receive the returned item or items, our returns department will process the return within 3 business days. At that time, a refund will be applied to the customer's original method of payment. Once the refund is applied, it typically takes 2 to 3 business days for the credit to appear on the customer's statement.
Claims for Defective or Incorrect Merchandise
If there is a problem with your order, please contact a customer service representative within 30 days of the original order date. While we do everything within our power to ensure that you receive the products you ordered in the condition you expect, mistakes and accidents can happen. We will do our best to ensure that the issue is resolved to your satisfaction.
A return shipping label will be emailed to you and replacements will be shipped at no additional cost. If you prefer, a refund will be issued.
Restocking Fee
We do not charge a restocking fee for returned merchandise.